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Our Philosophy

When you decide to work with Bezeq OnLine, you are choosing to partner with long-term success. How do we know this? Because with us, you will always know what you will get, with whom you will meet and what you can expect – together with transparency and reliability. Bezeq OnLine is a service company in the field of call center services whose mission is: Bringing quality and efficient service to its customers, improving their operations and providing swift, professional responses to changing needs, all in the context of a challenging work environment that promotes the values of teamwork and working towards a common goal.


Our Concept of Service

Thousands of employees, dozens of call centers and a single coherent and clearly formulated mission of service: Service is our business! In other words: We at Bezeq OnLine specialize in thoroughly understanding your needs and wants, take personal responsibility and demand of ourselves continuous improvement. We are committed to your satisfaction.

How can we be so sure?


Because we believe in…

: We will deliver the promised service accurately and consistently.

Responsiveness: We will deliver efficient and quick service; we will be available, caring and professional.

: From the outset, we shall demonstrate patience and attentiveness to your needs and wants.

Instilling confidence: You can count on us, the employees and the technological systems, to act with integrity and professionalism.

We insist on…
Personal involvement of employees and managers, providing leadership by example, and ongoing attention to your needs; Raising the standard of excellence on a regular basis, making adjustments, setting goals and achieving them; Encouraging initiative, leadership, innovation, creativity, and long-term strategizing; Recognizing that consistent and accurate performance yields ongoing successful results; Continually nurturing our employees – management based on mentoring and empowerment.

That’s why our employees are…
Extraordinarily attentive, empathetic, non-judgmental, patient, persevering, creative, persuasive, anxious to serve and committed to teamwork.

“The high level of the technology, operational management and human resources provided by Bezeq OnLine contributed greatly to the success of our undertakings…”

Eyal Yechiel, Director of Marketing, Egged