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About Us

 

A Few Words About Us

Bezeq OnLine, a wholly owned Bezeq subsidiary formed in 2001, specializes in setting up, managing and operating call centers that can perform a variety of tasks:

  • Service and information centers

  • Telemarketing sales centers

  • Meeting coordination centers (Telemeetings)

  • Conducting surveys and data enrichment

  • Event and appointment scheduling

  • After hours answering service

 

All of the above are computerized telephone technology, incorporating VoIP, CRM, CTI, IVR, and more.

Our System, Your Way

This is how it works: You define your needs, tasks and goals, and we set up your service/sales centers, utilizing the most appropriate technological infrastructure.

We then recruit, train and manage your service representatives in accordance with your requirements. State-of the-art security protects all data and isolates it from other company employees.

We Constantly Innovate

Our facilities are among the most advanced in Israel, equipped with the best technology, infrastructure, equipment and ergonomics money can buy. When it comes to call centers, we proudly lead the field with our professional and technological know-how, capable personnel and excellent quality of service.

 

Your Place or Ours 

 
  • In our offices – At the Bezeq OnLine facilities in Be’er Sheva, the company's largest facilties, and Kiryat Malachi, where the company’s administrative offices are located. The two sites comprise approximately 750 contact center workstations, staffed by some 1,100.service representatives

     

  • At your offices – We will set up and operate a center in your offices, per your requirements.

 

Strength in Numbers

As part of the Bezeq Group, Israel’s largest and leading communications corporation, Bezeq OnLine benefits from its parent company’s powerful technological foundation and financial strength.The Bezeq Group employs some 12,600 people working in all telecom sectors: fixed-line and mobile communications, satellite television, call centers, international communications, Internet, communications equipment distribution and smart buildings. 

“The high level of the technology, operational management and human resources provided by Bezeq OnLine contributed greatly to the success of our undertakings…”

Eyal Yechiel, Director of Marketing, Egged